Return & Refund
Return & Refund Policy - GotohomeToolsShop
At GotohomeToolsShop, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your products, we offer a clear and easy-to-follow return and refund process to ensure a smooth shopping experience.
Return Policy
We accept returns for most items within 30 days of purchase, provided they are unused, in original packaging, and in resalable condition. If you need to return an item, please follow the steps below:
Initiate Your Return: Contact our customer service team via email or our contact form on the website. Include your order number, the item(s) you wish to return, and the reason for the return.
Return Instructions: Once we receive your return request, we will provide you with detailed instructions on how to return the item(s). Please note that customers are responsible for return shipping costs unless the item was defective or an error occurred with your order.
Condition of Return: To be eligible for a return, the item(s) must be unused, in original packaging, and in a condition that can be resold. We cannot accept returns for used, opened, or damaged products, unless the item is faulty or defective.
Return Timeframe: Items must be returned within 30 days from the date of receipt. Any returns requested after this period will not be eligible for a refund.
Refund Policy
Once we receive and inspect your returned item(s), we will process your refund to the original method of payment. Please note the following:
Refund Timeframe: Refunds will typically be processed within 7-10 business days after we receive the returned item. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Condition for Refund: Refunds will only be issued if the item meets our return conditions (unused, in original packaging, and in resalable condition). If the item does not meet these conditions, we reserve the right to refuse the refund.
Partial Refunds: In cases where the product is returned used, damaged, or missing parts, we may issue a partial refund based on the condition of the item upon inspection.
Non-Returnable Items
Certain items cannot be returned unless they are defective or damaged. These include:
- Personalized or custom-made products
- Hygiene-related products (such as cleaning cloths, sponges, etc.)
- Opened or used items that cannot be resold for health or safety reasons
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately within 7 days of receiving your order. We will assist you with the return process and offer a full refund or replacement, depending on your preference.
Please provide clear photos of the damaged item(s) and packaging, so we can resolve the issue as quickly as possible.
Exchanges
We do not offer direct exchanges. If you would like to exchange an item for a different product, please return the original item according to our return policy and place a new order for the replacement product.
GotohomeToolsShop strives to make every shopping experience easy and stress-free. Thank you for choosing us, and we are here to assist you if you need help with your return or refund.
GotohomeToolsShop
Your Trusted Partner for Home Essentials & Cleaning Products
www.gotohometoolsshop.com
